Guest Experience Specialist - Flexible Hours & Training

Target; Grass Valley (CA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Target in Grass Valley, CA is seeking a Guest Advocate to welcome guests, resolve issues, and promote loyalty programs. You will help guests navigate products, drive digital services, and ensure a friendly, efficient shopping experience.

The role emphasizes fast-paced interaction, teamwork, and safety, with training to master scanners, checkout, and supporting multiple service channels, including Order Pick-Up and Drive-Up.

Qualifications

• Excellent communication and friendly guest interaction.
• Willingness to learn store processes and loyalty enrollment.
• Ability to adapt to busy, physical environment.
• Comfort with using handheld scanners and POS systems.
• Customer-focused attitude with problem solving.
• Team player who can work independently and with others.
• Ability to cross-sell current promos and store services.
• Maintain safety and comply with policies.

Responsabilités

• Create an easy, inspiring guest experience with friendly interactions.
• Greet guests at 10ft and 4ft with a warm, helpful attitude.
• Help guests find items and resolve issues for a smooth shopping experience.
• End every transaction with a sincere thank you.
• Support teammates and maintain a positive attitude.
• Promote current promos and how to use Target App features.
• Understand and explain Target Loyalty programs and assist sign-up.
• Scan and bag items efficiently following safety standards.
• Assist with Order Pick-Up and Drive-Up processes.
• Handle returns or exchanges following policies.
• Keep work area clean and stock supplies during open hours.
• Work safely and report hazards.
• Comply with laws, including adult beverage policies when applicable.

Connaissances

Customer service

Communication

Teamwork

Flexibility

Problem solving

Attention to detail

Technical proficiency

Outils

Handheld scanners

POS systems

Description du poste

Target in Grass Valley, CA is seeking a Guest Advocate to welcome guests, resolve issues, and promote loyalty programs. You will help guests navigate products, drive digital services, and ensure a friendly, efficient shopping experience.

The role emphasizes fast-paced interaction, teamwork, and safety, with training to master scanners, checkout, and supporting multiple service channels, including Order Pick-Up and Drive-Up.