Guest Experience Specialist, Flexible Hours & Perks

Weber's Restaurant and Hotel; Ann Arbor (MI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee food discount

Dental insurance

Paid time off

Profit sharing after 1 year

Birthday hotel room after 1 year

Job summary

Weber's Restaurant and Hotel in Ann Arbor, Michigan is seeking dedicated team members to deliver exceptional guest experiences in a fast-paced, guest-focused environment. Responsibilities include anticipating guest needs, maintaining a positive attitude, upholding grooming standards, and applying store policies and service procedures.

Benefits feature employee food discounts, dental insurance, paid time off, profit sharing after one year, and a complimentary hotel room on your birthday after one

Qualifications

• Ability to work flexible hours, including nights, weekends, and holidays.
• Excellent customer service and interpersonal communication skills.
• Ability to lift and carry up to 50 lbs and stand for long periods.
• Ability to handle emergencies and stressful situations and make quick decisions.
• Create a positive and welcoming customer experience.

Responsibilities

• Anticipate, acknowledge, and respond promptly to guests' needs.
• Maintain positive attitude and guest relations at all times.
• Adhere to grooming and appearance standards.
• Learn and maintain knowledge of department and company policies, service procedures, and standards.

Skills

Customer service

Interpersonal communication

Flexibility

Decision making under pressure

Job description

Weber's Restaurant and Hotel in Ann Arbor, Michigan is seeking dedicated team members to deliver exceptional guest experiences in a fast-paced, guest-focused environment. Responsibilities include anticipating guest needs, maintaining a positive attitude, upholding grooming standards, and applying store policies and service procedures.

Benefits feature employee food discounts, dental insurance, paid time off, profit sharing after one year, and a complimentary hotel room on your birthday after one