Guest Experience Specialist - Flexible Hours

Target; Troy (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Target is hiring a Guest Advocate in Troy, MI to deliver a friendly, efficient service experience and help guests find what they need. You will greet customers, resolve questions, and demonstrate the store’s digital tools to enhance loyalty and convenience.

This role emphasizes teamwork, adaptability, and proactive problem solving, with duties spanning checkout operations, returns, drive-up assistance, and ensuring a safe, welcoming shopping experience for all guests.

Qualifications

• Experience delivering friendly guest service.
• Ability to resolve guest concerns effectively.
• Willingness to work flexible hours.
• Comfort with using handheld scanners and store tech.

Responsibilities

• Welcome guests and assist with needs.
• Help guests locate items and resolve issues.
• Assist with returns and exchanges.
• Promote Target loyalty and enrollment.
• Operate checkout, drive-up, and order pickup processes.
• Maintain store cleanliness and safety.

Skills

Guest interaction

Customer service

Communication

Problem solving

Teamwork

Tools

Handheld scanners

POS system

Job description

Target is hiring a Guest Advocate in Troy, MI to deliver a friendly, efficient service experience and help guests find what they need. You will greet customers, resolve questions, and demonstrate the store’s digital tools to enhance loyalty and convenience.

This role emphasizes teamwork, adaptability, and proactive problem solving, with duties spanning checkout operations, returns, drive-up assistance, and ensuring a safe, welcoming shopping experience for all guests.