Bilingual Restaurant Supervisor

Wahlburgers; San Juan (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Wahlburgers in San Juan, Puerto Rico, seeks a Restaurant Supervisor to support the GM and AGM in day-to-day operations, lead staff, and maintain service quality.

This role requires 2+ years in a high-volume restaurant, bilingual Spanish and English, weekend shifts, and strong leadership. You will oversee opening/closing, training, scheduling, guest recovery, and adherence to standards.

Qualifications

• Minimum of 2 years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept.
• Fully bilingual (Spanish & English)
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
• Excellent problem resolution/guest recovery skills.
• Attention to detail and analytical skills.
• Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.

Responsibilities

• Supports the GM & AGM in efficient and effective restaurant operations on a day-to-day basis.
• Assists with aspects of inventory, purchasing, receiving, and storage of Company specified products.
• Ensure high standards of food quality and service.
• Throughout the shift, complete walkthroughs of the building to ensure equipment, furniture, and fixtures are clean and in good working order.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, AGM, and RM, the Supervisor is responsible for managing and directing all required aspects within the restaurant.
• Oversee the restaurant's opening and closing procedures.
• Supervise and support front-of-house and back-of-house staff, including servers, bartenders, bussers, hosts, and cooks.
• Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
• Schedule shifts and manage staff rosters to ensure adequate coverage.
• Monitor staff performance and provide feedback and coaching as needed.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure guests receive exceptional service by promptly addressing and resolving any issues or complaints.
• Monitor the dining area to ensure guest satisfaction and adherence to service standards.
• Handle difficult situations and emergencies with professionalism.
• Maintain high standards of food quality and presentation.
• Collaborate with kitchen staff to ensure timely and accurate order preparation and delivery.
• Conduct regular inspections to ensure the restaurant is up to standards in cleanliness and organization.
• Handle cash and payments, including closing out registers and ensuring accurate financial reporting.
• Foster a positive and collaborative work environment by promoting teamwork and open communication.
• Relay important information from management to staff and vice versa.
• Conduct pre-shift meetings to inform staff of any updates, specials, or changes.

Skills

Staff supervision

Leadership

Bilingual Spanish/English

Customer service

POS & MS Office tech

Tools

POS systems

Microsoft Office

Job description

Wahlburgers in San Juan, Puerto Rico, seeks a Restaurant Supervisor to support the GM and AGM in day-to-day operations, lead staff, and maintain service quality.

This role requires 2+ years in a high-volume restaurant, bilingual Spanish and English, weekend shifts, and strong leadership. You will oversee opening/closing, training, scheduling, guest recovery, and adherence to standards.