Guest Experience Counter Associate

Wahlburgers; Memphis (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Wahlburgers in Memphis is seeking a Counter team member to deliver friendly, fast service and memorable guest experiences. You’ll greet guests, take takeout orders, enter items in the POS, and assist in maintaining a clean dining area.

Join a team focused on hospitality and teamwork, arrive on time, and contribute to a positive guest journey while following cash-out procedures. This role supports high-volume service and opportunities to grow within our brand.

Qualifications

• Ability to work in a high-volume, fast-paced environment.
• Capable of prioritizing tasks effectively.
• Passion for hospitality and creating memorable dining experiences.

Responsibilities

• Under Hospitality to our Guests: Creates a positive and memorable guest experience; answers phones, greets guests for takeout, reviews online orders.
• Provides food recommendations and addresses menu inquiries; handles allergy information.
• Accurately enters all items served at POS; processes payments and completes transactions.
• Handles guest complaints by listening, informing a manager, and resolving issues to ensure satisfaction.

Job description

Wahlburgers in Memphis is seeking a Counter team member to deliver friendly, fast service and memorable guest experiences. You’ll greet guests, take takeout orders, enter items in the POS, and assist in maintaining a clean dining area.

Join a team focused on hospitality and teamwork, arrive on time, and contribute to a positive guest journey while following cash-out procedures. This role supports high-volume service and opportunities to grow within our brand.