Guest Experience Specialist — Fast-Paced Convenience

Wawa, Inc; Ruther Glen (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

ESOP

401(k) + matching

Education Assistance

Paid parental leave

Store discounts

Paid Time Off

Flexible schedules

Job summary

Wawa, Inc. is seeking a friendly Customer Service Associate to greet customers, prepare items, and manage transactions in a fast-paced shop. The CSA will help keep shelves stocked and stations clean, while adhering to store policies and ensuring a safe, welcoming environment for all guests.

The role emphasizes strong communication, teamwork, and reliability, with flexibility to work varied shifts in a busy convenience store setting while supporting a vibrant community hub.

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Responsibilities

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as breakfast items, built-to-order sandwiches, beverages, and pizzas; keep coffee station clean.
• Operate the cash register, handle payments, activate fuel and gift cards, assist with lottery and ID verification for age-restricted products.
• Ensure shelves are stocked and the store is clean, safe, and inviting.
• Follow policies and complete housekeeping duties including cleaning, dusting, sweeping, mopping, and trash.

Skills

Communication

Customer Service

Multitasking

Teamwork

Job description

Wawa, Inc. is seeking a friendly Customer Service Associate to greet customers, prepare items, and manage transactions in a fast-paced shop. The CSA will help keep shelves stocked and stations clean, while adhering to store policies and ensuring a safe, welcoming environment for all guests.

The role emphasizes strong communication, teamwork, and reliability, with flexibility to work varied shifts in a busy convenience store setting while supporting a vibrant community hub.