Guest Experience Specialist (Fast-Paced Café)

Clark Holdings, Inc. / Tim Hortons; Buffalo (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Clark Holdings Inc. operates Tim Hortons in Williamsville, NY and is seeking friendly, energetic Customer Service Team Members for full-time and part-time roles on the afternoon/evening shifts.

You will help deliver exceptional guest experiences and support busy periods in a fast-paced environment. As a team member, your main objective is guest satisfaction while handling orders, maintaining cleanliness, and upholding standards for quality food and beverage service.

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.

Responsibilities

• Process orders accurately at the front counter and drive-thru.
• Deliver friendly, attentive service and maintain a clean dining area.
• Follow health, safety and sanitation guidelines.
• Assist with training new employees and support busy periods.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

Clark Holdings Inc. operates Tim Hortons in Williamsville, NY and is seeking friendly, energetic Customer Service Team Members for full-time and part-time roles on the afternoon/evening shifts.

You will help deliver exceptional guest experiences and support busy periods in a fast-paced environment. As a team member, your main objective is guest satisfaction while handling orders, maintaining cleanliness, and upholding standards for quality food and beverage service.