Guest Experience Specialist — Events & Orders

Magnolia Operating LLC; New York (NY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Magnolia Bakery in New York City is seeking a Customer Service Representative to field guest inquiries for advanced orders and guide them through product options. You will be the primary contact for planning and coordinating special events, including private and corporate functions.

The role requires a strong work ethic, excellent communication, a positive attitude, and the ability to work in a fast-paced environment with meticulous attention to detail to deliver an outstanding customer

Qualifications

• Experience in customer service roles preferred.
• Excellent communication and hospitality mindset.
• Ability to work in a fast-paced environment and maintain composure.

Responsibilities

• Answer telephone in a friendly, professional manner and direct incoming phone calls.
• Learn production rules and timings specific to your store.
• Enter orders for customers, and ensure pickups and deliveries are ready/go out on time.
• Ensure all orders are up to Magnolia Bakery standards.
• Assist customers in selecting baked goods to suit their special occasion.
• Track order information in the database.
• Monitor “special” orders to ensure they are executed smoothly.
• Coordinate and communicate “special” orders with management.
• Work closely with store -level management team to delegate responsibilities associated with “special” orders.
• Handle logistics and transportation/delivery of orders, including event props.
• Ensure we have the appropriate props, special supplies, and sprinkles for all orders/events.
• Work events when necessary.
• Completing/filling out any required paperwork or training material.
• Assume the role of “counter staff” when needed and during downtime.

Skills

Customer service

Communication skills

Hospitality

Attention to detail

Job description

Magnolia Bakery in New York City is seeking a Customer Service Representative to field guest inquiries for advanced orders and guide them through product options. You will be the primary contact for planning and coordinating special events, including private and corporate functions.

The role requires a strong work ethic, excellent communication, a positive attitude, and the ability to work in a fast-paced environment with meticulous attention to detail to deliver an outstanding customer