Store Manager (various NYC locations)

Magnolia Bakery; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision offerings

401k plan

Vacation & Sick Time

Employee discount

Job summary

Magnolia Bakery seeks a Store Manager in New York to lead store operations, optimize customer engagement, and drive business results. You will report to the General Manager and oversee scheduling, training, and compliance with health and safety standards.

You will guide associates, manage performance, and ensure consistent execution of policies. A welcoming, accountable leader with strong communication will thrive in our fast-paced bakery team.

Qualifications

• 3-5 years of store or team leadership experience in retail and culinary settings.
• Ability to work a flexible schedule including weekends and holidays.
• Strong communication and interpersonal skills with customers and staff.
• Experience onboarding, training, and performance management of associates.

Responsibilities

• Oversee creation of production lists to ensure timely delivery of bakery products.
• Onboard, train, and develop associates; manage performance.
• Provide updates on health & safety guidelines and store policies.
• Partner with GM to manage performance and career progression.
• Document underperformance and support management with improvement plans.

Skills

Store leadership

Customer engagement

Team development

Communication skills

POS operation

Tools

POS systems

Job description

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.

Role Overview

We are looking for a Store Manager to join Magnolia Bakery. You will report to the General Manager and be responsible for managing the store and optimizing customer engagement, employee experience, and business results.

• Oversee the creation of production lists that will ensure timely delivery of the freshest bakery products possible Onboarding, training and development and performance management of associates
• Providing associates with updates and guidance relatingto health & safety guidelines, zoning, break information, product information, and weekly training
• Partnering with GM to manage associate’s performance and ensure they are meeting expectations of their role and on a path to progress at Magnolia Bakery
• Helping team members learn new skills within the store, matching them up with in-store team members when necessary, creating performance support the GM with driving improvement for performance improvement plans
• Document employees who are not meeting their role expectations
• Adhering to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers
• Gathering & documenting incidents with customers or team members should they arise
• Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures, and job assignments
• Train staff on Company process, policies, procedures, and job assignments

Key Ingredients for Success

• 3-5 years of store or team leadership experience in the retail and Culinary field
• Must be at least 18 years of age or older and are authorized to work lawfully in the United States
• Ability to work a flexible schedule, including days, nights, weekends, and holidays
• Ability to be trained and work in any of our New York City locations without notice
• Desire to be part of a tight-knit team looking to transform the traditional retail experience
• Hold yourself and your team to high standards
• Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
• Learn and adapt to current technology and can accurately handle POS functions
• Be able to manage workload and prioritize tasks independently
• Excellent verbal and written communication skills
• Ensures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee Manual
• Inspiring and encouraging employees to ensure a high level of morale
• Intervene when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement

Physical Demands And Work Environment

• Position requires standing and walking for period of 3-5 hours without a rest break
• Frequent use of hands
• Occasionally required to climb, stoop, bend, reach, kneel, or crouch
• Occasional moderate to heavy (10+lb) lifting and carrying
• Work environment includes working with hot cooking equipment
• Following completion of the 6-week training role, you will be expected to close for the next 3-months. You will be scheduled to close 4-5 shifts a week over the course of the next 3 months.

Company Benefits

• Medical, Dental, Vison offerings
• 401k plan
• Vacation & Sick Time
• Employee discount

Magnolia Bakery is an Equal Opportunity Employer and participates in E-Verify.