Guest Experience Specialist - Evenings & Weekend Shifts

The Cake Bake Shop Admin Llc; Kissimmee (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

The Cake Bake Shop Admin Llc in Kissimmee, FL is seeking a Customer Service Representative to be the first point of contact for guests, answering calls and emails, assisting with pre-orders, and ensuring guest requests are handled with care.

You will maintain professional communication, manage orders in the system, and support team members to deliver a magical guest experience. Evening and weekend availability is required.

Qualifications

• High school diploma, GED, or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with computers, Microsoft Office, and POS systems.

Responsibilities

• Answer guest calls, emails, and inquiries promptly and courteously.
• Provide product information, answer questions, and explain policies.
• Enter orders accurately and manage pre-orders or special requests.
• Upsell products and make recommendations to meet guest needs.
• Escalate unresolved issues to management for resolution.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High school diploma or GED

Tools

POS systems

Microsoft Office

Job description

The Cake Bake Shop Admin Llc in Kissimmee, FL is seeking a Customer Service Representative to be the first point of contact for guests, answering calls and emails, assisting with pre-orders, and ensuring guest requests are handled with care.

You will maintain professional communication, manage orders in the system, and support team members to deliver a magical guest experience. Evening and weekend availability is required.