Guest Experience Specialist - Evening/Weekend Front Desk

Scheels; Overland Park (KS); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) with Roth options

Health coverage (medical, dental, and

Job summary

Overland Park Scheels is seeking a punctual, friendly, and detail-oriented office associate to support daily operations in our Overland Park store. You will answer incoming calls, provide information on hours, services, and promotions, and route inquiries to the appropriate team members.

The ideal candidate will have strong written and verbal communication skills, experience with Microsoft Office, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Associate's degree (AA/AS) or six months to one year of related experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel).
• Ability to read, write, and comprehend simple instructions.

Responsibilities

• Answer all incoming calls promptly and politely.
• Provide accurate information about store hours, services, and promotions.
• Transfer calls to appropriate associates for assistance.
• Take and relay messages clearly and efficiently; assist in general office duties.
• Assist Leadership with various projects as needed.
• Read, write, and understand simple instructions and memos.
• Demonstrate multitasking, organization, and problem-solving skills.
• Use Microsoft Office applications (Word, Publisher, Excel).
• Maintain excellent written and verbal communication.

Skills

Multitasking

Communication

Customer service

Attention to detail

Education

AA/AS or 6 months experience

Tools

Microsoft Office

Job description

Overland Park Scheels is seeking a punctual, friendly, and detail-oriented office associate to support daily operations in our Overland Park store. You will answer incoming calls, provide information on hours, services, and promotions, and route inquiries to the appropriate team members.

The ideal candidate will have strong written and verbal communication skills, experience with Microsoft Office, and the ability to multitask in a fast-paced retail environment.