Guest Experience Specialist – Dining Room & Mobile Orders

Chick-fil-A; New York (NY); Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Chick-fil-A is seeking a friendly Dining Room Hospitality Team Member to create memorable guest experiences in a fast-paced dining environment. You will greet guests, assist with mobile order pickups, and maintain clean, welcoming spaces throughout the dining room.

The role emphasizes teamwork, proactive hospitality, and a positive attitude, with duties including sanitizing tables, assisting families, and supporting front-of-house operations as needed.

Qualifikationen

• A naturally friendly person who enjoys interacting with and helping people.
• A proactive team member who takes pride in cleanliness, organization, and attention to detail.
• A dependable individual who maintains a positive attitude in a fast-paced environment.
• Someone adaptable and willing to support different operational needs when necessary.
• Someone passionate about delivering genuine hospitality and making every guest feel welcome.

Aufgaben

• Greet guests warmly, engage in friendly conversations, and provide attentive, genuine hospitality throughout their visit.
• Welcome mobile order guests, help them navigate the pickup process, answer questions, and ensure they receive their orders efficiently.
• Regularly clean and sanitize tables, chairs, floors, and dining areas to maintain Chick-fil-A cleanliness standards.
• Inspect, clean, and restock restrooms regularly to ensure they remain clean and sanitary.
• Offer refills when appropriate, assist guests with seating and special requests, and accommodate families and guests who need additional assistance.
• Keep condiment stations, beverage areas, trash receptacles, and other guest-facing spaces clean, stocked, and organized.
• Proactively monitor the dining room for spills, trash, dirty tables, and other issues, addressing them promptly.
• Assist with restaurant operations as needed, including supporting front-of-house team members, helping manage guest flow, and completing additional tasks assigned by leadership.
• Communicate with team members and leaders to ensure guest needs are met and restaurant standards are consistently maintained.
• Follow Chick-fil-A's food safety, sanitation, appearance, and hospitality expectations at all times.
• Take ownership of the guest experience by anticipating needs, resolving concerns professionally, and creating a welcoming atmosphere.

Kenntnisse

Guest hospitality

Team collaboration

Customer service

Attention to detail

Flexibility

Jobbeschreibung

Chick-fil-A is seeking a friendly Dining Room Hospitality Team Member to create memorable guest experiences in a fast-paced dining environment. You will greet guests, assist with mobile order pickups, and maintain clean, welcoming spaces throughout the dining room.

The role emphasizes teamwork, proactive hospitality, and a positive attitude, with duties including sanitizing tables, assisting families, and supporting front-of-house operations as needed.