Guest Experience Specialist — Day 1 Benefits

Fairfield Inn; Pleasant Prairie (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality in Wisconsin seeks a Guest Service Representative to warmly welcome guests, handle check-in, and consistently deliver brand standards while addressing guest needs.

You will communicate clearly, work with hotel teams, promote loyalty programs when appropriate, and uphold safety procedures, with 2+ years in customer service and a High School diploma guiding your approach.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Customer service

Verbal & written communication

Language proficiency

Education

High School diploma or equivalent

Job description

First Hospitality in Wisconsin seeks a Guest Service Representative to warmly welcome guests, handle check-in, and consistently deliver brand standards while addressing guest needs.

You will communicate clearly, work with hotel teams, promote loyalty programs when appropriate, and uphold safety procedures, with 2+ years in customer service and a High School diploma guiding your approach.