Guest Experience Specialist - Customer Service

Domino's; Aurora (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Aurora, Colorado is seeking staff to support restaurant operations including phone and carryout customer assistance, accurate order entry, and maintaining a clean, professional image.

Roles emphasize following WOW service steps, adhering to safety and restaurant procedures, handling money and deliveries with care, and ensuring orders are prepared correctly before service. Candidates must be reliable, punctual, and committed to teamwork.

Qualifications

• Answering the phone and assisting carryout customers politely and knowledgeably of the menu.
• Maintaining a perfect image per Domino's standards.
• Adhering to customer WOW steps: apologize, give them what they want, add something extra.

Responsibilities

• Counting pepperoni and ham on every order for pizza makers.
• Ensuring pizzas are not cleared before oven placement.
• Delivery drivers must have $1 in coin change for every delivery and say 'Let me get your change' on every order.
• No one may carry over $20 while on the clock, including personal money, and no pocket knives or weapons allowed.
• Drivers must keep vehicles neat and clean and in a positive image.
• Drivers should avoid routing early or checking in early for delivery.
• Pizza makers must wash hands prior to making products and follow proper procedures.

Job description

Domino's Pizza in Aurora, Colorado is seeking staff to support restaurant operations including phone and carryout customer assistance, accurate order entry, and maintaining a clean, professional image.

Roles emphasize following WOW service steps, adhering to safety and restaurant procedures, handling money and deliveries with care, and ensuring orders are prepared correctly before service. Candidates must be reliable, punctual, and committed to teamwork.