Pizza Customer Care Specialist

Domino's; Aurora (CO); On-site; USD 24,000 - 36,000; Full time

Job summary

Domino's in Aurora, Colorado is seeking team members to join our takeout and delivery operations. This role emphasizes friendly phone and in-store customer service, accurate order handling, menu knowledge, and consistent adherence to Domino's standards.

You will follow WOW steps, maintain clean appearance, and ensure orders are prepared and delivered correctly. Applicants should be reliable, punctual, and able to work in a fast-paced environment.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say "Let me get your change" on every order NO EXCEPTION.
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say "Let me get your change" on every order NO EXCEPTION.
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.

Skills

Customer service

Phone etiquette

Menu knowledge

Tools

Safe Delivery CBT

Job description

Domino's in Aurora, Colorado is seeking team members to join our takeout and delivery operations. This role emphasizes friendly phone and in-store customer service, accurate order handling, menu knowledge, and consistent adherence to Domino's standards.

You will follow WOW steps, maintain clean appearance, and ensure orders are prepared and delivered correctly. Applicants should be reliable, punctual, and able to work in a fast-paced environment.