Guest Experience Specialist - Automotive Service Feedback

St. Louis Nissan; Hazelwood (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Family owned

Insurance (Medical, Dental, Vision)

401k

Paid vacation

Paid sick leave

Paid training

Discounts on products

Growth opportunities

Job summary

Napleton Hyundai of Hazelwood is seeking a Customer Experience Specialist to support the service department in obtaining guest feedback from manufacturer surveys and to help address and resolve opportunities for superior service experiences.

Located at Napleton Hyundai of Hazelwood, the role emphasizes creating actionable survey responses, coordinating with the Service Manager, and ensuring top-tier customer experiences in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of Automotive Dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews Survey feedback with Manager.
• Follow up with guest on uncomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Excellent oral communication

Communication with management

Legal eligibility

Customer-focused

Education

High school diploma or equivalent

Tools

CDK experience

Job description

Napleton Hyundai of Hazelwood is seeking a Customer Experience Specialist to support the service department in obtaining guest feedback from manufacturer surveys and to help address and resolve opportunities for superior service experiences.

Located at Napleton Hyundai of Hazelwood, the role emphasizes creating actionable survey responses, coordinating with the Service Manager, and ensuring top-tier customer experiences in a fast-paced automotive environment.