Customer Experience Specialist

Genesis of Hazelwood; Hazelwood, Northern (MO, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay ranges

Family owned and operated

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Customer Experience Specialist for Napleton Hyundai of Hazelwood to assist the service department by collecting guest feedback from manufacturer surveys and following up to resolve opportunities and enhance service experiences.

You will download and report on surveys, review results with the Manager, and engage with guests to improve response rates and satisfaction. 2+ years of auto dealership experience and strong communication are required.

Qualifications

• High school diploma or equivalent required.
• 2+ years automotive dealership experience.
• Excellent oral communication skills.
• Ability to relay customer needs to management and sales.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve concerns.

Skills

Oral communication

Customer service

Dealership experience

Communication with management

Education

High school diploma or equivalent

Tools

CDK experience

Job description

The Ed Napleton Automotive Group is looking for our next Customer Experience Specialist. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton Hyundai of Hazelwood, the Customer Experience Specialist is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Competitive pay ranges! Based on Experience
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.