Guest Experience Specialist

Innisfree 62s; United States; On-site; USD 16,000 - 23,000; Full time

Job summary

Innisfree Hotels is seeking a Guest Service Agent to warmly greet guests, assist with check-in/check-out, and handle reservations and payments. The role emphasizes service, accuracy, and a friendly, professional demeanor in a fast-paced environment.

You will maintain high standards of appearance, support guest requests, and resolve issues calmly while adhering to credit and inventory procedures. Strong English communication and a team-player attitude are essential.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience preferred.
• Ability to interpret written or scheduled instructions.
• English communication skills required.
• Knowledge of reservation and POS systems.
• Computer skills and ability to multitask are preferred.
• Teamwork and independence in a fast-paced environment.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Handle reservations and cancellations and process guest payments.
• Provide exceptional service and resolve conflicts calmly.
• Maintain appearance and follow uniform standards.
• Support guests with special requests and directions as needed.
• Adhere to credit and inventory control procedures.

Skills

Customer service

English proficiency

Multitasking

Attention to detail

Team player

Autonomy

Education

High school diploma

Tools

Reservation system

POS system

Job description

Innisfree Hotels is seeking a Guest Service Agent to warmly greet guests, assist with check-in/check-out, and handle reservations and payments. The role emphasizes service, accuracy, and a friendly, professional demeanor in a fast-paced environment.

You will maintain high standards of appearance, support guest requests, and resolve issues calmly while adhering to credit and inventory procedures. Strong English communication and a team-player attitude are essential.