Guest Experience Supervisor, Front Desk

Innisfree 62s

United States

On-site

USD 38,000 - 60,000

Full time

7 days ago

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Job summary

Innisfree Hotels is seeking a Guest Services Supervisor to lead the Front Office team at Bikini Beach Resort PCB. The role focuses on ensuring smooth operations and guest satisfaction, with emphasis on friendly, service-driven interactions and efficient reservation handling.

The ideal candidate has a hospitality background, strong English communication, and the ability to multi-task in a fast-paced environment.

Qualifications

Degree or diploma in Hospitality Management, Business Administration, or related field.
Minimum 2 years of customer service experience required, hospitality industry preferred.
Excellent customer service skills.
Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
Have a strong attention to details.
Must be able to multi-task.
Must be a team player.

Responsibilities

Supervises Front Office team members to ensure efficient operations and guest satisfaction.
Oversees guest arrivals/departures with the front office executive and handles reservations.
Responds to guest inquiries regarding reservations and hotel information.
Uses suggestive selling techniques to increase room nights and occupancy.
Monitors front desk staff performance and ensures safety procedures are followed.
Resolves guest issues and complaints promptly to maintain high service standards.
Keeps front office logbooks updated and trains team members to enhance service quality.