Guest Experience Specialist

Wilderness Road Hospitality; Town of Stanford (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Kentucky Soaps and Such is seeking a Hospitality Specialist to create a welcoming in-store experience. You will greet guests, guide their store journey, and share product knowledge with warmth and professionalism.

This role emphasizes outstanding customer service, the ability to remain calm under pressure, and flexibility to work evenings and weekends. Equal opportunity employer; all qualified applicants are considered.

Qualifications

• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Friendly, courteous, and professional demeanor.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Greet every guest warmly and professionally as they arrive.
• Guide guests through the store experience, helping them discover products that meet their needs.
• Provide detailed product knowledge, including ingredients, usage, benefits, and store history.
• Ensure the store is cleaned, well-stocked, and well-presented at all times.
• Assist with checkout and packaging purchases with care.
• Other duties as assigned.

Skills

Customer service

Hospitality experience

Communication skills

Job description

Kentucky Soaps and Such is seeking a Hospitality Specialist to create a welcoming in-store experience. You will greet guests, guide their store journey, and share product knowledge with warmth and professionalism.

This role emphasizes outstanding customer service, the ability to remain calm under pressure, and flexibility to work evenings and weekends. Equal opportunity employer; all qualified applicants are considered.