Guest Experience Specialist

Target; Sterling (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Target is seeking a Guest Advocate to help guests find products, answer questions and provide a fast, friendly checkout experience. You will greet customers, engage with them across in-store and digital services, and promote Target Loyalty programs.

You should enjoy helping others, stay calm under pressure, and be comfortable using handheld scanners and mobile devices. The role requires flexibility for nights, weekends and holidays as shopping demand shifts.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while prioritizing tasks
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners
• Work both independently and with a team
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Resolve guest questions quickly on the spot

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments
• Greet
• 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Make the guest aware of current promos, store activities and events. Understand and show guests how to use the features and offerings within the Target App including Wallet
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features
• Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties

Skills

Communicating effectively

Welcoming attitude

Attention to detail

Educate guests on products

Multi-device communication

Teamwork

Staying composed under pressure

Resolve questions quickly

Tools

Handheld scanners

Job description

Target is seeking a Guest Advocate to help guests find products, answer questions and provide a fast, friendly checkout experience. You will greet customers, engage with them across in-store and digital services, and promote Target Loyalty programs.

You should enjoy helping others, stay calm under pressure, and be comfortable using handheld scanners and mobile devices. The role requires flexibility for nights, weekends and holidays as shopping demand shifts.