Guest Experience Specialist

MHG Hotels; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels invites applications for a Guest Service Representative to warmly welcome guests, manage check-in/out and guide guests with local information. The role emphasizes accuracy, courtesy, and a guest-first mindset in a fast-paced hotel lobby environment.

The position requires staying on your feet for long periods and provides cross-training opportunities, employee benefits, and full-time discounts. Evening shifts and weekend coverage are available at our Indianapolis location.

Qualifications

• Must have a warm, people-oriented demeanor.
• Be a team-first, cooperative member of the staff.
• Demonstrate attention to the smallest details during guest interactions.

Responsibilities

• Organize, confirm, and process guest check-in/check-out; adapt for changes.
• Respond to and resolve guest requests.
• Secure payments and verify billing; provide room and local info.

Skills

People-oriented

Team player

Attention to detail

Clear communication

Professional demeanor

Job description

MHG Hotels invites applications for a Guest Service Representative to warmly welcome guests, manage check-in/out and guide guests with local information. The role emphasizes accuracy, courtesy, and a guest-first mindset in a fast-paced hotel lobby environment.

The position requires staying on your feet for long periods and provides cross-training opportunities, employee benefits, and full-time discounts. Evening shifts and weekend coverage are available at our Indianapolis location.