Guest Experience Specialist

Pura Vida Miami; Costa Mesa (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental, V

Discounted Meals

Growth & Advancement Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is a lifestyle brand seeking a guest-focused hospitality team member in Costa Mesa. You will welcome guests, take orders with accuracy, and ensure excellent service and food delivery with attention to presentation.

Candidates should bring hospitality experience, strong interpersonal and communication skills, and a friendly, outgoing attitude. We offer growth opportunities, health benefits, meal discounts, and a 401(k) plan.

Qualifications

• Previous experience in hospitality/food service.
• Passionate about providing excellent customer service.
• Strong interpersonal and communication skills.
• Fun and outgoing attitude.
• Restock stations and keep them clean and organized.
• Ability to work efficiently in a fast-paced environment and multitask.
• May stand for long periods and lift up to 50 pounds.

Responsibilities

• Welcome all guests as they enter the store and provide an inviting and memorable experience.
• Efficiently and accurately take customer orders using our POS system and ensure transactions are correct.
• Provide the highest level of customer service, addressing questions promptly and courteously.
• Understand menu items, ingredients, allergies and benefits to help customers choose.
• Deliver guests’ food and beverages with high quality and presentation.
• Check on guests at tables to ensure satisfaction with dining experience.
• Assist in preparing and delivering food, maintaining high quality and presentation.
• Restock stations, keep areas clean and organized.
• Follow health and food safety policies to maintain inviting environment for guests and team.
• Collaborate with manager and team to maintain smooth operations.
• Support with additional duties as needed.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Hospitality experience

Teamwork

Job description

Pura Vida Miami is a lifestyle brand seeking a guest-focused hospitality team member in Costa Mesa. You will welcome guests, take orders with accuracy, and ensure excellent service and food delivery with attention to presentation.

Candidates should bring hospitality experience, strong interpersonal and communication skills, and a friendly, outgoing attitude. We offer growth opportunities, health benefits, meal discounts, and a 401(k) plan.