Guest Experience Specialist

Kimpton Hotels & Restaurants; Cambridge (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

A notable hotel and restaurant chain in Cambridge is seeking a Customer Service Representative to provide exemplary service to guests. Responsibilities include taking orders accurately, maintaining cleanliness, and ensuring a memorable dining experience. Ideal candidates will have at least one year of experience in a similar role and possess excellent communication skills. Flexibility for evenings, weekends, and holidays is essential. Join a team that values diversity and inclusion in a vibrant work culture.

Qualifications

• 1 year of experience in a similar role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks.

Responsibilities

• Provide excellent customer service to guests.
• Take and process guest orders accurately.
• Maintain cleanliness and safety in work areas.

Skills

Customer service skills

Knowledge of menu items

Communication skills

Tools

POS system knowledge

Job description

A notable hotel and restaurant chain in Cambridge is seeking a Customer Service Representative to provide exemplary service to guests. Responsibilities include taking orders accurately, maintaining cleanliness, and ensuring a memorable dining experience. Ideal candidates will have at least one year of experience in a similar role and possess excellent communication skills. Flexibility for evenings, weekends, and holidays is essential. Join a team that values diversity and inclusion in a vibrant work culture.