Valet & Guest Experience Specialist

VPNE; Newton (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

VPNE is seeking a Customer Service Associate to deliver courteous, high-quality support before, during, and after purchases. The role requires excellent English communication, a positive demeanor, and the ability to manage cash and basic office tasks while maintaining safety and uniform standards.

You will assist guests at various locations, greet with a smile, and help resolve inquiries promptly. Responsibilities include addressing questions, escalating complex issues, achieving performance

Qualifications

• Ability to read, write and verbally communicate in English.
• Ability to maneuver around locations and endure standing, bending, running, and weather.
• Ability to receive medical and security clearance for locations.
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
• Possess the mental acuity to process cash and manual transactions.
• Strong sense of customer service.
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds.
• Be at least 18 years of age.
• Be able and willing to smile during every customer interaction.
• Maintain uniform standards while around the account.
• Ability to create relationships with customers
• Organization and strong problem-solving skills
• #VPNE350

Responsibilities

• Handle customer inquiries and promptly and accurately answer their questions or concerns.
• Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.
• Create positive experiences with customers to ensure their satisfaction.
• Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
• Make exceptional guest experiences the priority in every interaction
• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
• Maintain a ready-to-serve posture that is welcoming to guests.
• Make eye contact and smile at all guests to acknowledge them.
• Prioritize assisting guests with unrushed efficiency.
• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
• Follow all cash handling guidelines per company policies.

Skills

Customer service

English communication

Problem solving

Organization

Relationship building

Cash handling

Tools

Cash registers

Computers

Job description

VPNE is seeking a Customer Service Associate to deliver courteous, high-quality support before, during, and after purchases. The role requires excellent English communication, a positive demeanor, and the ability to manage cash and basic office tasks while maintaining safety and uniform standards.

You will assist guests at various locations, greet with a smile, and help resolve inquiries promptly. Responsibilities include addressing questions, escalating complex issues, achieving performance