Guest Experience & Spa Sales Coordinator

Riverside Casino & Golf Resort; Iowa; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off (20 hours)

Job summary

Riverside Casino & Golf Resort in Iowa is seeking a Client Coordinator for its Salon & Spa. You will greet guests, schedule services, educate on offerings, and drive product sales while supporting inventory control and checkout processes.

The role involves balancing the register, confirming appointments, and resolving guest challenges with a focus on exceptional service. Full-time or part-time shifts include weekends and holidays, with $15.00/hour including premium pay and PTO eligibility.

Qualifications

• High school diploma required or preferred.

Responsibilities

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Attend and support training and staff meetings.“Huddles”.
• Responsible for inventory control.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Balance and check register drawer.

Skills

Customer service

Scheduling

Sales

Conflict resolution

Cross-selling

Inventory management

Cash handling

Education

High school diploma

Job description

Riverside Casino & Golf Resort in Iowa is seeking a Client Coordinator for its Salon & Spa. You will greet guests, schedule services, educate on offerings, and drive product sales while supporting inventory control and checkout processes.

The role involves balancing the register, confirming appointments, and resolving guest challenges with a focus on exceptional service. Full-time or part-time shifts include weekends and holidays, with $15.00/hour including premium pay and PTO eligibility.