Guest Experience & Site Operations Associate

Take 5 Car Wash; Franklin (TN); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Whistle Express in Franklin, TN is seeking an Associate for a fast-moving, hands-on role on the lot, in the tunnel, and at the vacuum station. You will guide guests through the wash experience, keep the site running smoothly, and contribute to a positive day for customers.

No prior experience required; a 60-day structured certification program is provided. You’ll be active outdoors in all weather and grow with a growing car wash network.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience.
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Job description

Whistle Express in Franklin, TN is seeking an Associate for a fast-moving, hands-on role on the lot, in the tunnel, and at the vacuum station. You will guide guests through the wash experience, keep the site running smoothly, and contribute to a positive day for customers.

No prior experience required; a 60-day structured certification program is provided. You’ll be active outdoors in all weather and grow with a growing car wash network.