Guest Experience & Site Operations Associate

Whistle Express Car Wash; Collierville (TN); On-site; USD 19,000 - 23,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to own the day-to-day on the lot, in the tunnel, and at the vacuum station. You’ll guide guests through the wash, keep the site running at full speed, and contribute to a positive guest experience.

This role is physical and fast-moving with a tight crew. No prior experience is required, and a 60-day certification program kicks off your career, with opportunities for growth as you stay active outdoors.

Qualifications

• You take ownership. You don't wait to be told twice, and you don't leave things half done.
• You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.
• You bring the energy. Positive, team-first, and genuinely into doing the job well.
• You're physically active and comfortable working outdoors in all kinds of weather.
• No experience required. A 60-day structured certification program sets you up from day one.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties: Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Skills

Ownership

Curiosity

Energy

Physically active

No experience required

Job description

Whistle Express Car Wash is seeking an Associate to own the day-to-day on the lot, in the tunnel, and at the vacuum station. You’ll guide guests through the wash, keep the site running at full speed, and contribute to a positive guest experience.

This role is physical and fast-moving with a tight crew. No prior experience is required, and a 60-day certification program kicks off your career, with opportunities for growth as you stay active outdoors.