Guest Experience Shift Supervisor

Family Entertainment Group; Las Vegas (NV); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Family Entertainment Group (FEG) is a leading designer, developer, and operator of family entertainment centers across the United States. The Shift Supervisor role supports the General Manager to deliver a high-quality guest experience, supervise staff and uphold company policies.

This position leads shifts, handles guest concerns, trains staff, and ensures safe, efficient operations across arcade, games, and amenities.

Qualifications

• High school diploma or equivalent.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and communication skills.
• Must obtain SNHD Food Handler Safety Training Card, Alcohol Awareness Card, and Non-Gaming Sheriff’s Work Card.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Identify and address any operational weaknesses or staffing challenges.
• Set the standard for professionalism and teamwork by leading through example.
• Support staff training and assist in implementing new or updated policies and procedures.
• Serve as the first point of contact for guest concerns and complaints.

Skills

Leadership

Communication

Customer service

Staff training

Problem solving

Education

High school diploma or equivalent

Job description

Family Entertainment Group (FEG) is a leading designer, developer, and operator of family entertainment centers across the United States. The Shift Supervisor role supports the General Manager to deliver a high-quality guest experience, supervise staff and uphold company policies.

This position leads shifts, handles guest concerns, trains staff, and ensures safe, efficient operations across arcade, games, and amenities.