Guest Experience Shift Leader

Coulter Services; Sparks (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Coulter Services is seeking a Team Lead for a high-energy Mexican restaurant and cantina in Sparks, NV. You will guide daily floor operations, coordinate servers, hosts, and bar staff, and ensure a great guest experience with prompt, professional problem-solving.

You will uphold service standards, maintain clean facilities, and handle opening/closing duties while supporting training and development of new team members in a bustling environment.

Qualifications

• Strong hospitality and leadership by example, reliability, teamwork mindset, and ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily floor activities and support seamless shifts.
• Coordinate and lead servers, hosts, and bar staff to meet service goals.
• Ensure guest satisfaction by addressing concerns promptly and professionally.
• Uphold service standards and maintain cleanliness across the venue.
• Handle opening and closing duties.
• Assist with cash handling responsibilities and end-of-shift reconciliation.

Skills

Leadership

Customer service

Team coordination

Reliability

Job description

Coulter Services is seeking a Team Lead for a high-energy Mexican restaurant and cantina in Sparks, NV. You will guide daily floor operations, coordinate servers, hosts, and bar staff, and ensure a great guest experience with prompt, professional problem-solving.

You will uphold service standards, maintain clean facilities, and handle opening/closing duties while supporting training and development of new team members in a bustling environment.