Guest Experience Shift Leader

McDonald's; Portage (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave/paid time off

Tuition reimbursement/education aid

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Portage, MI is hiring a Shift Manager to lead daily restaurant operations and supervise crew schedules while ensuring exceptional guest service. You will mentor team members and uphold McDonald’s standards for food safety and cleanliness in a fast-paced setting.

The role requires strong leadership, a passion for service, and excellent communication to anticipate customer needs and drive results. Training, advancement opportunities, and employee benefits are provided.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results oriented: Drive and expect a high level of performance from the team.

Skills

Passion for helping and serving others

Customer service focus

Effective communication

Decision making under pressure

Job description

McDonald’s in Portage, MI is hiring a Shift Manager to lead daily restaurant operations and supervise crew schedules while ensuring exceptional guest service. You will mentor team members and uphold McDonald’s standards for food safety and cleanliness in a fast-paced setting.

The role requires strong leadership, a passion for service, and excellent communication to anticipate customer needs and drive results. Training, advancement opportunities, and employee benefits are provided.