Guest Experience Shift Lead - Quick Service

Englefield, Inc.; New Albany (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employer-Paid Life Insurance

401(k) with company match

Paid time off

Job summary

Englefield, Inc. is seeking a Shift Lead for its Tic Tac Taco locations in New Albany, Ohio. The ideal candidate will demonstrate excellent service standards and develop their team while ensuring a great customer experience. Responsibilities include guest interaction, staff training, maintaining cleanliness, and inventory management. A high school diploma and at least one year of leadership experience in retail or food service are required. The company offers benefits including health insurance and career growth opportunities.

Qualifications

• 1+ year of leadership experience in retail or food service.
• ServeSafe certification required or willingness to obtain.
• Physical stamina for tasks like lifting and standing for long periods.

Responsibilities

• Interact with guests and address questions, concerns, and complaints.
• Train, develop, and coach employees.
• Ensure cleanliness of the facility indoors and outdoors.
• Maintain stock levels and inventory integrity.
• Comply with Local, State, and Federal regulations.
• Hold restaurant team accountable for service and food quality.

Skills

Leadership

Communication skills

Customer focus

Comfort with leading and inventory management

Tech comfort with POS and basic software

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Englefield, Inc. is seeking a Shift Lead for its Tic Tac Taco locations in New Albany, Ohio. The ideal candidate will demonstrate excellent service standards and develop their team while ensuring a great customer experience. Responsibilities include guest interaction, staff training, maintaining cleanliness, and inventory management. A high school diploma and at least one year of leadership experience in retail or food service are required. The company offers benefits including health insurance and career growth opportunities.