Guest Experience Shift Lead — Leadership & Training

Merlin; Kansas City (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Plan

Tuition Reimbursement

Learning & Advancement Opportunities

Job summary

Merlin invites applications for a Guest Experience Shift Lead at SEA LIFE Kansas City. Lead daily guest interactions, support the experience team, and help ensure a positive, safe, and welcoming environment for families.

You will train, coach, and motivate staff while collaborating with supervisors and other attraction teams throughout the day. Ideal candidates are outgoing, calm under pressure, and eager to grow into leadership roles, with prior customer service or hospitality experience and a

Qualifications

• Outgoing, positive, and confident talking to people.
• Ability to stay calm in busy situations.
• Enjoy helping and encouraging others.
• Experience in customer service, retail, food service, entertainment, or attractions.
• Interest in growing into leadership.
• Availability on weekends and holidays.

Responsibilities

• Support the Guest Experience team during daily operations.
• Keep lines moving and guest energy positive.
• Jump in to help guests and teammates as needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Support a fun, safe, and welcoming environment for families.
• Work closely with supervisors and other attraction teams throughout the day.

Skills

Outgoing communication

Calm under pressure

Helpfulness and encouragement

Customer service experience

Leadership interest

Weekend/holiday availability

Job description

Merlin invites applications for a Guest Experience Shift Lead at SEA LIFE Kansas City. Lead daily guest interactions, support the experience team, and help ensure a positive, safe, and welcoming environment for families.

You will train, coach, and motivate staff while collaborating with supervisors and other attraction teams throughout the day. Ideal candidates are outgoing, calm under pressure, and eager to grow into leadership roles, with prior customer service or hospitality experience and a