Guest Experience Shift Lead

ANCHOR POINT MANAGEMENT GROUP; Hood River (OR); On-site; USD 21,000 - 23,000; Full time

Job summary

ANCHOR POINT MANAGEMENT GROUP is hiring for a Shift Leader in Hood River, OR. This hourly management role focuses on delivering exceptional customer service, maintaining cleanliness, and supervising staff to ensure operational standards are met across all shifts.

Responsibilities include supervising team, training employees, and ensuring food safety and quality while maintaining a friendly, efficient guest experience.

Qualifications

• Must be at least 18 years old.
• 6 months in a shift management or supervisory role.
• Legal right to work in the United States.
• High school diploma or GED preferred.
• Ability to work flexible hours.
• Strong communication and customer service skills.
• Reliable transportation and punctuality.

Responsibilities

• Greet customers and take orders accurately.
• Prepare and package food and drinks per restaurant standards.
• Operate cash registers, process payments and provide change.
• Maintain cleanliness and sanitation of restaurant areas.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with food safety regulations and policies.
• Promote new menu items and provide recommendations.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with laws.
• Provide coaching and feedback to team members.
• Report safety concerns to supervisor/HR.
• Conduct daily food safety and prep audits.
• Monitor inventory and cash procedures.

Skills

Customer service

Communication skills

Flexible hours

Hygiene

Team supervision

Punctuality

Education

High school diploma or GED

Job description

ANCHOR POINT MANAGEMENT GROUP is hiring for a Shift Leader in Hood River, OR. This hourly management role focuses on delivering exceptional customer service, maintaining cleanliness, and supervising staff to ensure operational standards are met across all shifts.

Responsibilities include supervising team, training employees, and ensuring food safety and quality while maintaining a friendly, efficient guest experience.