Guest Experience & Service Team Member

El Pollo Loco; Pomona (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee discount on food

Flexible Schedule (Full-Time or Part-

Medical, Dental, and Vision Insurance

401(K) plan with match and immediate v

Job summary

El Pollo Loco in Pomona, CA is seeking a Service Team Member to greet guests, assemble orders, and assist with fire-grilled items in a fast-casual setting. You’ll contribute to a positive dining experience from start to finish, helping prep, serve, and maintain cleanliness.

The role emphasizes accurate payments, efficient order processing, and friendly service, with strong growth potential within the company and a flexible schedule including full-time or part-time hours.

Qualifications

• Previous experience in customer service or food service is preferred but not required.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Skills

Customer service

Cash handling

Communication

Job description

El Pollo Loco in Pomona, CA is seeking a Service Team Member to greet guests, assemble orders, and assist with fire-grilled items in a fast-casual setting. You’ll contribute to a positive dining experience from start to finish, helping prep, serve, and maintain cleanliness.

The role emphasizes accurate payments, efficient order processing, and friendly service, with strong growth potential within the company and a flexible schedule including full-time or part-time hours.