Guest Experience Server - Waikiki Resort

Highgate; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Swell Server at Alohilani Resort Waikiki Beach in Honolulu delivers attentive and courteous service to guests, taking orders, handling payments, and ensuring guest satisfaction. You will be familiar with restaurant layouts, menus, and POS systems while maintaining clean, stocked stations.

This role requires standing for long periods, flexibility with hours, and the ability to lift items as needed, contributing to a seamless guest experience in a premier Waikiki property.

Qualifications

• High School diploma or equivalent required.
• Flexible with long hours as needed.
• Physical ability to lift up to 50 pounds occasionally.

Responsibilities

• Provide high quality service to guests in a courteous and efficient manner.
• Receive and deliver guest orders and process payments.
• Maintain knowledge of menus and current specials across outlets.
• Ensure tables and stations are stocked, clean and ready for service.
• Upsell food, beverage and promotions to guests.

Skills

Customer service mindset

Communication skills

Multitasking

Teamwork

Cash handling

Stand for long periods

Education

High School diploma or equivalent

Tools

POS system

Job description

The Swell Server at Alohilani Resort Waikiki Beach in Honolulu delivers attentive and courteous service to guests, taking orders, handling payments, and ensuring guest satisfaction. You will be familiar with restaurant layouts, menus, and POS systems while maintaining clean, stocked stations.

This role requires standing for long periods, flexibility with hours, and the ability to lift items as needed, contributing to a seamless guest experience in a premier Waikiki property.