Guest Experience Server - Upsell & Service Expert

RREMC Restaurants, Llc; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Denny's, Inc. in Plant City, FL is hiring a server to welcome guests and deliver attentive service throughout their visit.

You will take orders, relay them to the kitchen, and ensure food and beverages are delivered promptly while upselling specials and promoting the Denny’s Rewards Program. Ideal candidates have at least 3 months in a service role, are 18+, and can work flexible hours including nights and weekends.

Qualifications

• Minimum 3 months of experience in food service or customer service.
• Must be 18 years or older.
• Flexible availability including nights, weekends, and holidays.
• Basic math and cash-handling skills.

Responsibilities

• Welcome guests and provide attentive service throughout their visit
• Take orders accurately and relay them clearly to the kitchen
• Deliver food and beverages promptly and correctly
• Use upselling skills to recommend specials, combos, and popular menu items
• Ask guiding questions to help guests make selections (e.g., “Would you like to add a side or are you ready for dessert?”)
• Offer confident menu recommendations based on guest preferences
• Invite guests to join the Denny’s Rewards Program, explaining benefits such as exclusive offers, birthday treats, and earning points toward free meals
• Process payments efficiently (cash, card, digital)
• Work collaboratively with FOH and BOH team members to ensure smooth service

Skills

Customer service

Upselling

Communication

Job description

Denny's, Inc. in Plant City, FL is hiring a server to welcome guests and deliver attentive service throughout their visit.

You will take orders, relay them to the kitchen, and ensure food and beverages are delivered promptly while upselling specials and promoting the Denny’s Rewards Program. Ideal candidates have at least 3 months in a service role, are 18+, and can work flexible hours including nights and weekends.