Guest Experience Server — Upsell & Service Excellence

Thecentralhotelharrisburg; Harrisburg (Dauphin County); On-site; USD 16,531 - 24,796; Part time

Job summary

Thecentralhotelharrisburg is seeking a Banquet Server to deliver friendly, attentive service in our restaurant and during banquet events. You will help ensure guest satisfaction, maintain a clean and welcoming dining area, and assist with food and beverage service.

Requirements include a high school diploma or equivalent, the ability to lift up to 25 lbs, and a flexible schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous banquet service experience preferred.
• Ability to communicate professionally with guests and team members.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Ensure the safety and security of our guests by maintaining guest privacy at all times.
• Participate in pre‑shift, and post‑shift, meetings.
• Welcome and greet guests with a warm friendly smile.
• Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax.
• Maintain superior standards of quality, service, and cleanliness in the restaurant.
• Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
• Clear and reset tables at the end of each course or upon completion of the meal.
• Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• Promote other services of the hotel, including guest rooms, and meetings and events.
• Demonstrates a positive attitude, and maintains a professional appearance.
• Perform other duties as assigned.

Skills

Communicate professionally with guests

Lift up to 25 lbs

Education

High school diploma or equivalent

Job description

Thecentralhotelharrisburg is seeking a Banquet Server to deliver friendly, attentive service in our restaurant and during banquet events. You will help ensure guest satisfaction, maintain a clean and welcoming dining area, and assist with food and beverage service.

Requirements include a high school diploma or equivalent, the ability to lift up to 25 lbs, and a flexible schedule including weekends and holidays.