Guest Experience Server (Tips Included)

Ugly-Dumpling-4; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Ugly Dumpling is seeking an energetic server to greet guests, take orders, and ensure an excellent dining experience. You will explain menu items, note dietary needs, and coordinate with the kitchen to deliver meals promptly.

Strong customer service, multitasking ability, and a positive attitude are essential. Flexibility to work evenings, weekends, and holidays is required in a fast-paced dining environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic math skills for handling transactions and managing guest orders.
• Ability to stand and walk for extended periods (8–10 hours per shift).
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Welcome guests warmly and explain menu items, including daily specials.
• Take accurate orders and communicate dietary needs to the kitchen.
• Serve food and beverages promptly and monitor guest needs.
• Handle payments and process transactions using the POS system.
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Maintain menu knowledge and communicate Ugly Dumpling’s brand values to guests.
• Assist with opening/closing duties and restocking supplies.
• Support events or promotional activities as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

POS system

Job description

Ugly Dumpling is seeking an energetic server to greet guests, take orders, and ensure an excellent dining experience. You will explain menu items, note dietary needs, and coordinate with the kitchen to deliver meals promptly.

Strong customer service, multitasking ability, and a positive attitude are essential. Flexibility to work evenings, weekends, and holidays is required in a fast-paced dining environment.