Guest Experience Server - Path to Management

Plazahotelelpaso; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Restaurant Server to provide courteous food and beverage service to guests in a hotel setting. You will follow brand standards, ensure guest satisfaction, and support sustainability practices under the EarthView program.

Growth path includes roles from Restaurant Supervisor to Banquet Manager, with opportunities across the hotel operations. The role may involve standing, walking, and peak-period shifts, as needed.

Qualifications

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.
• Knowledge of POS systems.
• TIPS certification preferred.

Responsibilities

• Take food and beverage orders and place orders in the point of service system.
• Ensure overall guest satisfaction.
• Set and clear tables in dining areas.
• Stock service stations with items such as ice, napkins, or straws.
• Pick up orders from food preparation areas and ensure food is prepared accordingly.
• Prepare guest check and if appropriate complete payment transaction.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Food & beverage experience

POS systems

TIPS certification

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Restaurant Server to provide courteous food and beverage service to guests in a hotel setting. You will follow brand standards, ensure guest satisfaction, and support sustainability practices under the EarthView program.

Growth path includes roles from Restaurant Supervisor to Banquet Manager, with opportunities across the hotel operations. The role may involve standing, walking, and peak-period shifts, as needed.