Guest Experience Server — Hotel Hospitality Pro

Hyatt; Austin (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Free room nights and family discounts

Generous paid time off

Wellbeing initiatives (Headspace)

Retail discounts

Job summary

Carpenter Hotel in Austin, TX is seeking a Server to greet guests, take orders, and present menus while delivering exceptional hospitality in our dining rooms and patio spaces. You will contribute to a welcoming atmosphere, support wine and beverage service, and ensure accurate order handling and timely service.

The role emphasizes guest satisfaction, teamwork, and accurate check processing, with a focus on maintaining cleanliness and safety in a dynamic hotel setting.

Qualifications

• High School diploma or GED.
• Six (6) months related experience in hospitality or service industry.
• Ability to speak, read, write, and understand the primary language(s) of the workplace.

Responsibilities

• Escort customers to their tables.
• Present menus to patrons and answer questions about menu items.
• Describe and recommend wines to customers.
• Take orders from patrons for food or beverage.
• Prepare checks that itemize and total meal costs and collect payments.
• Maintain cleanliness and safety in the work area.

Skills

Hospitality experience

Customer service

Education

High School Diploma / GED

Job description

Carpenter Hotel in Austin, TX is seeking a Server to greet guests, take orders, and present menus while delivering exceptional hospitality in our dining rooms and patio spaces. You will contribute to a welcoming atmosphere, support wine and beverage service, and ensure accurate order handling and timely service.

The role emphasizes guest satisfaction, teamwork, and accurate check processing, with a focus on maintaining cleanliness and safety in a dynamic hotel setting.