Guest-Experience Server — Free Resort Season Pass

Boyne Resorts; Brighton (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free all-access Brighton Resort season

Free UTA winter bus access

Discounted Brighton lift tickets for

Access to discounted lift tickets at

Employee discounts at all Brighton

Discounted or complimentary meals

Discounted membership at Momentum

Access to ExpertVoice, Liberty

Health and wellness benefits

Career growth opportunities in a

Job summary

Boyne Resorts in Brighton is seeking a Restaurant Server to deliver exceptional guest experiences with warm, knowledgeable service. You will guide guests through the menu, make recommendations, and ensure accurate orders and timely service while maintaining cleanliness and safety standards.

Responsibilities include greeting guests, taking orders in the POS, managing beverage service, handling checks, and collaborating with kitchen and bar staff.

Qualifications

• Age 21+.
• Current food handler permit and required alcohol server training/certification, or ability to obtain within 30 days of hire.
• Passion for guest service and the hospitality industry.
• Strong communication skills and the ability to stay calm, cool, and collected under pressure.
• Flexible availability during ski season, including weekends, evenings, and holidays.
• Willingness to provide the best experience for all guests, regardless of personal feelings.

Responsibilities

• Greet guests warmly and promptly, guide them through the menu, make confident recommendations, and set the tone for the meal.
• Anticipate needs, read each table, and pace the meal to suit the guest, whether it is a quick lunch between runs or a long dinner celebration.
• Handle guest concerns with ownership: listen, apologize sincerely, resolve quickly, and involve a manager when needed.
• Build knowledge of Brighton Resort and the surrounding community and share it with guests.
• Provide the best possible experience for every guest, regardless of personal feelings.
• Take orders accurately, enter them correctly in the POS, and communicate special requests, modifiers, and timing clearly to the kitchen and bar.
• Run and present food and beverages, check back at the right moments, and keep tables clean and organized throughout the meal.
• Facilitate table turnover with excellent communication and without rushing the guest.
• Process checks and payments accurately; follow tip-reporting and guest-recovery procedures.
• Know every menu item: ingredients, preparation, allergens, and daily features, and communicate allergy and dietary information to the kitchen with care.
• Develop working knowledge of beer, wine, spirits, cocktails, and non-alcoholic and hot beverage offerings; recommend and suggest-sell naturally and honestly.
• Attend pre-shift meetings and menu tastings and stay current on specials, 86'd items, and promotions.
• Complete required alcohol server training and maintain valid certification as required by law and resort policy.
• Verify legal drinking age, refuse service to minors and to guests showing signs of intoxication, and follow all state laws and resort alcohol policies.
• Complete opening, closing, and side-work checklists with minimal direction.
• Set, bus, and reset tables to standard; polish glassware and silverware; keep stations, service areas, and dining rooms impeccably clean and organized.
• Showcase our cleanliness standards by busing and maintaining order throughout every shift.
• Adjust to volume by switching outlets or duties as management requests, and step into any support role to support the guest experience.
• Maintain positive, respectful relationships with the kitchen, bar, and support teams.
• Learn and follow Brighton's service standards to better serve our guests.
• Follow all food safety, sanitation, and allergen protocols, including handwashing, glove use, cross-contact prevention, and health department standards.
• Wear the required uniform, slip‑resistant footwear, and any assigned PPE, appropriate for indoor and outdoor conditions.
• Use and store cleaning chemicals only as trained, following Safety Data Sheet guidance; never mix chemicals.
• Report injuries, near‑misses, spills, equipment problems, and unsafe conditions to a supervisor immediately.
• Follow the resort's emergency, evacuation, and incident-reporting procedures.
• Carry trays and service items safely across indoor floors, stairs, and outdoor decks and patios in wet, snowy, or icy conditions.

Skills

Customer service focus

Strong communication skills

Flexibility during ski season

Teamwork and collaboration

Professional and detail-oriented

Education

Food handler permit & alcohol server training/certification

Tools

POS experience

Job description

Boyne Resorts in Brighton is seeking a Restaurant Server to deliver exceptional guest experiences with warm, knowledgeable service. You will guide guests through the menu, make recommendations, and ensure accurate orders and timely service while maintaining cleanliness and safety standards.

Responsibilities include greeting guests, taking orders in the POS, managing beverage service, handling checks, and collaborating with kitchen and bar staff.