Guest Experience Server - Flexible Shifts & Growth

Big Bad Breakfast; Brentwood (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

BBB, founded by James Beard award-winning chef John Currence, is open 7 days a week serving lunch, brunch, cocktails and full service catering. We are seeking a guest service professional to deliver exceptional dining, greet guests warmly, and handle inquiries with a positive, professional demeanor.

The role requires problem-solving, knowledge of menu promotions, and adherence to health and safety standards; ability to work flexible hours including nights and weekends is essential.

Qualifications

• Proven ability to provide efficient and friendly service to customers within a designated section.
• Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
• Strong communication skills, with the capability to follow and understand both written and spoken instructions.
• Able to effectively manage multiple tasks in a high-pressure environment.
• Comfortable working in tight spaces with varying noise levels and temperatures.

Responsibilities

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Tools

POS systems

Job description

BBB, founded by James Beard award-winning chef John Currence, is open 7 days a week serving lunch, brunch, cocktails and full service catering. We are seeking a guest service professional to deliver exceptional dining, greet guests warmly, and handle inquiries with a positive, professional demeanor.

The role requires problem-solving, knowledge of menu promotions, and adherence to health and safety standards; ability to work flexible hours including nights and weekends is essential.