Support Staff

Big Bad Breakfast; Birmingham (AL); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Big Bad Breakfast is hiring for a support staff role (host, busser, food runner) to create a welcoming dining room, assist with seating, and support the service team. This entry-level position provides opportunities for growth and training.

Ideal candidates are friendly, reliable, and able to work mornings, weekends, and holidays. The team emphasizes hospitality and a clean, efficient dining area with strong guest communication.

Qualifications

• Friendly, outgoing personality with strong customer service skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.

Responsibilities

• Greet guests and manage the waitlist with professionalism and friendliness.
• Quote wait times and communicate seating availability.
• Escort guests to tables and provide menus.
• Answer phones, take reservations, and handle to-go orders when needed.
• Clear, sanitize, and reset tables quickly and efficiently.
• Assist servers with delivering food and refilling drinks.
• Maintain cleanliness and organization of the dining area, host stand, and restrooms.
• Support overall team operations to keep service running smoothly.

Skills

Customer service

Communication

Multitasking

Reliability

Positive attitude

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

About Us:

BBB was founded in 2008 by James Beard award-winning and Michelin-recommended chef John Currence with a mission to elevate the most important meal of the day. It is our goal and expectation to provide the finest and highest quality food, drink and service to every guest who passes through our doors. We commit ourselves to inspire excellence in all our staff members through intentional communication, education and exceptional hospitality. We are open 7 days a week to serve lunch, brunch, cocktails and full service catering.

• Estimated pay starting at $12-14/hr plus tips.

Position Summary:

The support staff (host, busser, food runner) is the first and last point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a clean, comfortable dining environment. This dual role combines greeting and seating guests with supporting the service team through table resets, cleaning, and maintaining the flow of the restaurant.

Key Responsibilities:

• Warmly greet guests and manage the waitlist with professionalism and friendliness.
• Accurately quote wait times and communicate seating availability.
• Escort guests to tables and provide menus.
• Assist in answering phones, taking reservations, and handling to-go orders when needed.
• Clear, sanitize, and reset tables quickly and efficiently.
• Assist servers with delivering food, refilling drinks, and pre-bussing when necessary.
• Maintain cleanliness and organization of the dining area, host stand, and restrooms.
• Support overall team operations to keep service running smoothly.

Key Qualifications

• Friendly, outgoing personality with strong customer service skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Attention to detail and commitment to cleanliness and safety standards.
• Reliable and punctual; must be available to work mornings, weekends, and holidays.
• Previous restaurant or hospitality experience is a plus, but not required - willing to train the right candidate.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
• Strong communication skills, with the capability to follow and understand both written and spoken instructions.
• Able to effectively manage multiple tasks in a high-pressure environment.
• Comfortable working in tight spaces with varying noise levels and temperatures.
• Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.