Guest Experience Server - Flexible Schedule & Advancement

Big Bad Breakfast; Pelham (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Big Bad Breakfast is seeking a friendly Server to deliver a standout dining experience in Pelham. You will greet guests, take orders, relay requests to the kitchen, and ensure accurate payment at the POS.

The role rewards efficiency, teamwork, and thoughtful upselling, while adhering to health and safety standards. Flexible scheduling, opportunities for advancement, and staff discounts accompany a supportive restaurant culture.

Qualifications

• Proven ability to provide efficient and friendly service to customers within a designated section.
• Strong ability to record and settle guest orders and comply with financial transaction policies.

Responsibilities

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem‑solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Skills

Customer service

Multitasking

Communication skills

Problem-solving

Upselling

Teamwork

Tools

POS systems

Job description

Big Bad Breakfast is seeking a friendly Server to deliver a standout dining experience in Pelham. You will greet guests, take orders, relay requests to the kitchen, and ensure accurate payment at the POS.

The role rewards efficiency, teamwork, and thoughtful upselling, while adhering to health and safety standards. Flexible scheduling, opportunities for advancement, and staff discounts accompany a supportive restaurant culture.