Guest Experience Server | Fast-Paced Restaurant Team

Huddle House (All 4 Him LLC); Scottsville (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

HUDDLE HOUSE is looking for a Restaurant Server to oversee day-to-day customer service and food service in the restaurant. The incumbent will receive food orders, convey them to cook staff, and ensure prompt delivery while maintaining cleanliness of the serving area and a welcoming guest experience.

The role emphasizes guest satisfaction, knowledge of the menu, and collaboration with the franchise partner in a fast-paced setting. A positive attitude and dependable attendance are essential.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with restaurant staff.
• Some previous restaurant experience preferred.
• Can-do attitude and willingness to be at your shift.

Responsibilities

• Report to work on time in a clean and complete proper uniform.
• Greet all customers with a smile and a verbal greeting: Good Morning or Welcome to HUDDLE HOUSE.
• Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table.
• Using proper, approved abbreviations and submit tickets to the cook's station.
• Deliver food in a timely manner to the customer when food is ready.
• Handle money from customers, account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Perform all prepping and cleaning duties as detailed or assigned by supervisor, including but not limited to bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell products.
• Know and follow the HUDDLE HOUSE steps of service with each and every guest to maximize shift sales.

Skills

Excellent customer service

Effective communication

Teamwork

Can-do attitude

Job description

HUDDLE HOUSE is looking for a Restaurant Server to oversee day-to-day customer service and food service in the restaurant. The incumbent will receive food orders, convey them to cook staff, and ensure prompt delivery while maintaining cleanliness of the serving area and a welcoming guest experience.

The role emphasizes guest satisfaction, knowledge of the menu, and collaboration with the franchise partner in a fast-paced setting. A positive attitude and dependable attendance are essential.