Restaurant Server

Huddle House - Double CSW Restaurants, LLC; Monticello (AR); On-site; USD 15,000 - 19,000; Full time

Job summary

Huddle House is seeking a Restaurant Server to oversee daily customer service and food service in the restaurant. You will receive orders, communicate with the kitchen, and ensure prompt delivery while maintaining a clean serving area and friendly customer engagement.

Ideal candidates bring excellent customer service, strong communication, and a willingness to be a team player. This on-site role supports franchise partners and daily operations.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff
• Some previous restaurant experience preferred
• Can do attitude and willingness to be on shift

Responsibilities

• Receive and convey food orders to the kitchen promptly.
• Greet customers and take orders at the table with a friendly approach.
• Submit tickets to the cook station using proper abbreviations.
• Deliver food timely and ensure accuracy of checks and payments.
• Maintain clean serving area and stock as needed.
• Escalate concerns to the manager as required.
• Know menu features and upsell beverages and desserts.

Skills

Customer service

Communication

Restaurant experience

Teamwork

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable…this is YOUR HOUSE and YOUR KITCHEN".

JOB SUMMARY

The Restaurant Server will oversee the day to day operation of first class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Report to work on time in a clean and complete proper uniform
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table
• Using proper, approved abbreviations and submit tickets to the cook’s station
• Deliver food in a timely manner to the customer when food is ready
• Handle money from customers, account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over
• Complete the position checklist while stocking and preparing the unit for the next shift
• Perform all prepping and cleaning duties as detailed or assigned by supervisor, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints
• Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell products
• Know and follow the Huddle House steps of service with each and every guest to maximize shift sales

QUALIFICATIONS

• Excellent customer service skills
• Ability to communicate effectively with all restaurant staff
• Some previous restaurant experience preferred
• “Can do” attitude and willingness to be at your during your shift

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun