Guest Experience Server — Fast-Paced Restaurant

Hilton-Garden-Inn-Hotel; Billings (MT); On-site; USD 17,000 - 25,000; Full time

Job summary

Generation Hospitality Group is seeking a full-time Server for our restaurant in Billings, Montana. You will guide guests through the menu, take and deliver orders, and provide attentive service from arrival to departure.

Work with kitchen and bar staff to ensure timely service, handle payments, maintain cleanliness, and support opening and closing side work while upholding safety standards.

Qualifications

• Previous experience as a server or in a customer-facing role in a restaurant or hospitality setting preferred.
• Strong verbal communication skills in English with a friendly, professional demeanor.
• Ability to provide consistently high levels of guest service in a fast-paced environment.
• Basic math skills and comfort handling cash and electronic payments accurately.
• Ability to stand and walk for extended periods and to lift and carry trays, plates, and supplies as needed (typically up to 25 lbs / 11 kg).
• Strong attention to detail and ability to multitask while managing multiple tables.
• Reliable, punctual, and able to work a flexible schedule, including evenings, weekends, and holidays as required.
• Willingness to learn menu items, daily specials, and basic food and beverage knowledge.
• Familiarity with POS systems is a plus.
• Minimum age as required by local law and restaurant policy; ability to obtain any required food handler or alcohol service certifications.

Responsibilities

• Greet guests promptly and warmly, providing menus and explaining daily specials or promotions.
• Take accurate food and beverage orders and enter them into the point-of-sale (POS) system.
• Serve food and beverages in a timely, professional manner, ensuring correct orders and proper presentation.
• Check in with guests throughout their meal to anticipate needs and resolve any concerns quickly.
• Maintain detailed knowledge of the menu, including ingredients, preparation methods, and common dietary restrictions.
• Prepare and serve non-alcoholic beverages; coordinate with bar staff for alcoholic drink orders as required by policy.
• Handle guest payments accurately, process cash and card transactions, and follow proper check-out procedures.
• Set up, clear, and reset tables efficiently, ensuring cleanliness and readiness for the next guests.
• Follow all health, safety, and sanitation guidelines, including proper food handling and cleaning practices.
• Collaborate with hosts, servers, bussers, and kitchen staff to support smooth and efficient service.
• Respond to guest inquiries and special requests with professionalism, courtesy, and problem-solving mindset.
• Assist with opening and closing side work such as stocking stations, polishing glassware and silverware, and cleaning service areas.
• Adhere to company policies, dress code, and service standards at all times.

Skills

Server experience

English communication

Cash handling

Stamina

Multitasking

Punctuality

Learning mindset

Tools

POS systems

Job description

Generation Hospitality Group is seeking a full-time Server for our restaurant in Billings, Montana. You will guide guests through the menu, take and deliver orders, and provide attentive service from arrival to departure.

Work with kitchen and bar staff to ensure timely service, handle payments, maintain cleanliness, and support opening and closing side work while upholding safety standards.