Guest Experience & Security Director – World-Class Events

Hollywood Park Management Company, LLC.; California; On-site; USD 100,000 - 130,000; Full time

Job summary

Hollywood Park seeks a Director of Guest Experience & Security to lead the Guest Services and Security teams at the YouTube Theater and related venues in Inglewood, CA. You will report to the VP & GM, shaping the guest experience, safety, and event outcomes.

You will manage budgeting, labor planning, and cross-functional collaboration to deliver world-class experiences while upholding the S.T.A.R.S. commitments and ADA guidelines.

Qualifications

• Bachelor’s Degree in Business, Hospitality, or related field; MBA preferred.
• Minimum of eight years in progressive management roles in event venues or live concert industry.
• Strong forecasting, budgeting, and stakeholder communication skills.

Responsibilities

• Lead Guest Services and Security departments with strategic planning and day-to-day oversight.
• Develop annual department budgets and labor estimates.
• Collaborate with SoFi Stadium and other partners to deliver unified campus experience.
• Ensure ADA compliance and safety standards across venues.
• Recruit, mentor, and develop a diverse team of staff and contractors.

Skills

Public speaking

Interpersonal skills

Budget forecasting

Education

Bachelor's in Business / Related field

MBA (preferred)

Job description

Hollywood Park seeks a Director of Guest Experience & Security to lead the Guest Services and Security teams at the YouTube Theater and related venues in Inglewood, CA. You will report to the VP & GM, shaping the guest experience, safety, and event outcomes.

You will manage budgeting, labor planning, and cross-functional collaboration to deliver world-class experiences while upholding the S.T.A.R.S. commitments and ADA guidelines.