Director of Guest Experience & Security — World‑Class Venue

SoFi Stadium and Hollywood Park; Inglewood (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Hollywood Park in Inglewood, CA is seeking a Director of Guest Experience & Security for YouTube Theater. You will lead Guest Services and Security, reporting to the Vice President & General Manager, to deliver a safe, world-class experience for guests, employees, and artists.

You will plan and manage department budgets, oversee labor estimates, and collaborate with cross-functional partners to maintain the highest standards of service, safety, and compliance across a dynamic campus.

Qualifications

• Bachelor’s Degree in Business, Hospitality, a related field or equivalent experience.
• Eight years of progressive management experience in event venues or live entertainment preferred.
• Exceptional interpersonal and public speaking skills; ability to convey complex information to diverse audiences.
• Flexible schedule including nights, weekends, and holidays; ability to traverse the Hollywood Park campus.

Responsibilities

• Partner with the VP & GM to ensure all event executions meet Hollywood Park Standards.
• Prepare and maintain annual department budgets; research equipment needs; develop labor estimates and cost settlements.
• Collaborate with Finance and VP & GM to implement cost-control measures and identify guest-facing revenue opportunities.
• Act as Building Manager on Duty for assigned events; uphold the venue’s image and standards.
• Ensure compliance with ADA and maintain an inclusive guest environment.
• Develop and lead strategies for risk management, loss prevention, and disaster prevention.
• Maintain Emergency Evacuation/Response Plans and coordinate with DHS, Cal-EMA, and local law enforcement.
• Manage access control systems and stay informed on life-safety systems.
• Make critical decisions during high-pressure emergencies and guide staff communications.
• Recruit, mentor, and train a diverse team of staff and contract personnel.
• Direct performance of partners to ensure cohesive service delivery and coordinate with multiple departments.

Skills

Leadership

Interpersonal skills

Public speaking

Education

Bachelor’s degree in Business or Hospitality

Job description

Hollywood Park in Inglewood, CA is seeking a Director of Guest Experience & Security for YouTube Theater. You will lead Guest Services and Security, reporting to the Vice President & General Manager, to deliver a safe, world-class experience for guests, employees, and artists.

You will plan and manage department budgets, oversee labor estimates, and collaborate with cross-functional partners to maintain the highest standards of service, safety, and compliance across a dynamic campus.